We handle all office charges through our payment portal, InstaMed. If you would like to pay your bill or view past transactions, please visit the patient portal.
We require an office visit at minimum every 3-months and will prescribe a maximum of 3 month's supply of medications for non-controlled substances. We require an office visit every 30 days for controlled substances if the medication is being used regularly and not on an "as needed" basis. It is the patient's responsibility to ensure our office is directly notified of medication refill requests ONE WEEK before running out of medication. We require that patients contact our office directly for requests, and you may leave a message if the front desk is unavailable. We do not process medication refill requests after hours, on weekends, or on holidays, please plan accordingly.
For more information, please see the medication policy file below. If you have any further questions, please contact the office by phone or email.
We accept cash or credit cards (Discover, Visa, or Mastercard) for payment at the front desk.
Failure to pay at the time of service may result in your appointment's cancellation and be considered a missed appointment. There will also be a $15 late fee added to your account. We encourage all patients to enroll in a Health Spending Account (HSA). We accept HSA Visa and MasterCard for payment.
Mailed checks returned for insufficient funds will result in a $25 returned check fee added to your account.
You may contact your insurance company and see if your policy has out-of-network benefits, meaning you may be reimbursed for a portion of what you have paid. This is handled strictly between you and your insurance company.
Our billed charges are as followed:
Your appointment time is reserved especially for you, and it is your responsibility to notify us if you are unable to keep your scheduled appointment. If you fail to notify us of cancellation at least 48 hours before a scheduled appointment or do not show for a scheduled appointment, we will charge your account the full amount of the visit. This fee is due prior to your next scheduled appointment. This fee may be waived one time per calendar year in case of an emergency. If there is a second emergency cancellation in a calendar year, you will be charged for the second cancellation.
To be compliant with our 48-hour cancellation policy, you must cancel your appointment by 5:00 pm two business days before the scheduled appointment. We have a 24-hour answering machine; messages are time-stamped, and cancellation messages will need to be compliant with our policy. If you are charged for three No Shows and Late Cancellations in one year, you will be subject to dismissal from the practice.
If you arrive late for a scheduled appointment, we reserve the right to reschedule your appointment and charge you for a missed appointment.